FAQs
Welcome to our Frequently Asked Questions (FAQs) page! Here, you'll find answers to the most common questions about shopping at Gava’s Wear. If you don’t see the answer you're looking for, feel free to contact our customer service team for further assistance.
1. What products does Gava’s Wear sell?
Express your unique style with Gava's Wear's extensive clothing collection. We offer a diverse range of apparel, ensuring you find the perfect pieces to reflect your personality and elevate your look.
2. How do I place an order?
Placing an order is easy! Simply browse our website, add the items you want to your cart, and proceed to checkout. You'll be asked to provide your shipping details and payment information. Once your order is confirmed, you'll receive an email with your order details and a tracking number once it's shipped.
3. Do you ship internationally?
We're thrilled you're interested in Gava's Wear! Right now, we're focused on serving our customers in the United States. However, we're diligently working to bring our stylish apparel to a global audience. We appreciate your patience and look forward to shipping to your country soon!
4. How long does shipping take?
For orders within the U.S., shipping usually takes between 5 to 10 business days, depending on your location. You will receive a tracking number once your order is dispatched, so you can monitor your shipment’s progress. To ensure we get your items to you as quickly as possible, we may ship parts of your order as they are completed. This means you might receive multiple packages at different times.
5. How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package through the shipping carrier's website.
6. Can I change or cancel my order?
We process orders quickly, so we're unable to make changes or cancel it once the order is placed.
7. How can I return an item?
At Gava's Wear, we understand the importance of quality. We accept returns only for items that arrive damaged, have factory defects, or were shipped incorrectly. Please contact our customer service using the contact form on our website within 10 days of delivery with your order number and clear photos of the issue. We will then guide you through the return process.
8. How do I contact customer service?
If you have any questions or need assistance, our customer service team is here to help! You can reach us using the contact form on our website. We respond to inquiries as quickly as possible.
9. What payment methods do you accept?
We accept a variety of payment methods including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
10. Is my personal information secure when I shop on Gava's Wear?
Yes, your security is very important to us. We use SSL encryption to protect your personal and payment information. We never share your information with third parties without your consent.
11. Can I leave a review for a product?
Absolutely! We encourage our customers to share their experiences with the products they’ve purchased. You can leave a review on the product page to help other shoppers make informed decisions.